As you and your family are monitoring the latest news on COVID-19, we want you to know that BSNB is here to support you. We have extensive continuity plans and resources in place and are here to serve your ongoing financial needs.
Branch Hours and Safety Information
Throughout the pandemic, BSNB has carefully balanced the health and safety of our customers and staff with supporting the financial needs of our community. With COVID-19 cases rising both locally and nationally, BSNB is again taking proactive steps to help minimize the spread of the virus.
Expanded Banking Hours
Effective Monday, December 7, many of our offices will offer new expanded drive-thru banking hours. Please visit the locations page of our website for current hours at each location.
Lobby Hours by Appointment
All branch lobbies are available by appointment only. The Latham office will offer walk-in service during normal business hours. Please call your branch in advance for an appointment if you need to see one of our staff members in person. Contact information is available on the locations page of our website.
While our drive-thru lanes and ATMs are also available, we encourage you to take advantage of BSNB’s safe and secure online and mobile banking channels. Visit Banking on the Go for details.
When visiting a branch, we ask that you note the following guidelines in order to make it a safe experience for everyone:
- A facial covering is required while inside the branch. For security purposes, you may be asked to briefly lower your face covering while inside. Please remove your hat and sunglasses before entering.
- If you are feeling ill, please use our contactless banking solutions, such as Online or Mobile Banking and visit the lobby when you are feeling better.
- When inside, please follow marked traffic patterns and adhere to signage and floor decals indicating 6-foot distancing for the next available teller.
In addition, BSNB is taking precautionary measures such as:
- Requiring face coverings to be worn by all staff members inside the branch. New plexiglass barriers at teller stations will provide additional protection.
- Limiting the number of customers allowed to enter each branch at one time in order to allow for social distancing.
- Making hand sanitizer available for your use while in the branch.
- Frequently cleaning and sterilizing high-touch surfaces such as teller transaction areas, ATMs, check writing desks and drive-thru banking drawers and canisters. Common areas are cleaned nightly.
Looking for your stimulus check?
Please refer to the IRS Get My Payment website where you’ll find information regarding the second round of Economic Impact Payments, also known as stimulus checks. The website will confirm whether the IRS has sent you a payment and address frequently asked questions.
Bank from anywhere, 24/7
We encourage customers to take advantage of secure 24/7 online and mobile banking tools to help you stay connected and in control from virtually anywhere. Visit Banking on the Go and learn more about depositing checks, transferring funds and checking your account balances digitally, all from the comfort of your home.
Assistance is a phone call away
Need help accessing additional banking services? Please contact Customer Support at 518-885-6781. Representatives are available Monday – Friday from 8:00 am to 6:00 pm and Saturday from 9:00 am to noon. Commercial banking, treasury management, wealth management and residential lending customers are encouraged to reach out directly to their relationship manager or mortgage loan originator if they have questions or need assistance with banking services.
Help for financial hardship
To assist customers who are experiencing financial hardship as a result of illness or loss of income related to COVID-19, BSNB is offering payment relief on residential mortgages, auto and personal loans, and home equity lines of credit. Please call our dedicated hotline at 518-363-8421 between 9:00am -5:00pm Monday – Friday for more information.
Assistance for Small Businesses - Paycheck Protection Program
Designed to provide small businesses with the resources they need to maintain payroll and cover applicable overhead, a Paycheck Protection Program (PPP) loan may be the assistance your business needs right now. If you are interested in applying, please visit our PPP page for more information and links to applications. BSNB will begin processing applications on January 15, 2021 and will continue until funds are exhausted or March 31, 2021 which ever happens first. Please note that due to anticipated high interest, applications from non-customers will be evaluated and processed as capacity allows.
Additional information may be found on our PPP page .
Our Wealth Management Solutions team is available to assist clients who have investment questions or seek market insights during this volatile time. Please contact us at 518-363-8698 to schedule a phone conversation with an investment and trust officer. Please review our investment and asset management services for more information on our team and our approach.
Our commitment to you
Our first priority is keeping both customers and staff members safe while continuing to provide the support our customers need. Together, we can all play a part in keeping our loved ones and our communities safe. Thank you for your continued trust and support during this period.
Please know that BSNB does not request confidential personal information such as social security numbers, passwords or PINs regarding you or your accounts via normal email or text message. If you receive an unsolicited email or text message that appears to be from BSNB and it requests confidential information, we recommend that you do not respond.
The Federal Trade Commission offers multiple tips to help you protect yourself from scammers during the COVID-19 outbreak.
Additional Resources for COVID-19
Stay connected and in control of your accounts from virtually anywhere:
Access your accounts through Online Banking or the BSNB Mobile App. If you are already enrolled in these services, take a moment to review your login credentials and ensure that your passwords have not expired.
• Request direct deposit from your employer or other providers.
• Set up Bill Pay.
• Use BankLink24 - our automated account information system to review account transactions and check balances. Simply call 518-885-6782.
Be sure to enroll by calling Customer Service at 518-885-6781 before using BankLink24 the first time.